Terms & Conditions

The following Terms and conditions, our Privacy Policy, together with the general information contained in this brochure form the basis of your contract with the Extreme Adventure Kids Ltd. Please read them carefully as they set out our respective rights and obligations. In these Terms and conditions, “you” means the Group Leader and “your” means all persons named on the booking including anyone who is added or substituted at a later date. “Extreme Adventure Kids Ltd”, “EAK”, “we”, “us” and “our” means Extreme Adventure Kids Ltd; Registered in England No. 6606698; Registered address Thorncliffe, 7 The Batch, Saltford, Somerset, BS31 3EN.

The first named person on the booking is responsible for passing on any additional information and/or details of correspondence with us to other members of the Group. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that;

1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;

2. He/she consents to our use of information in accordance with our Privacy Policy;

3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the group are of the appropriate age to purchase those services.

1. Making your booking
To make a booking either an online booking must be made, or our booking form must be completed. This must be signed by the first named person on the booking (“the Group Leader”). The Group Leader must be at least 18 years of age and the Group Leader must guarantee that he/she has the authority to accept and does accept on behalf of the Group the terms of these terms and conditions. The completed and signed Booking Form must then be sent to us together with the payments referred to below.

Once we have received your Booking Form and all appropriate payments, we will, subject to availability, confirm your expedition by issuing a Confirmation of Booking via email and then this will be followed up by a hard copy in the post. If your booking was made within 10 weeks of travel a contract will exist as soon as we issue the confirmation. Otherwise, a contract will exist seven days after we issue this confirmation, giving you time to receive and understand in full these conditions. This contract is made on the terms of these terms and conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these countries and wish to do so.

Changes to these Terms and conditions or the General Information shown in our brochure will only be valid if confirmed in writing. If any information given on the confirmation or any other document appears to be incorrect or incomplete you must inform us as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out (or 5 days for tickets). The balance of the cost of your arrangements (including any applicable surcharge) is due in accordance with the time scales set out below. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable.

A first deposit (see below), (or full payment if booking within 10 weeks of departure), must be paid at the time of booking. You must then pay deposits in accordance with the following timetable.

First deposits: payable at the time of booking

£50.00 per paying person (European Coach Expeditions)

£100.00 per paying person (Worldwide Air Expeditions)

Second deposits: payable no later than 8 weeks after your first deposit

£100.00 per paying person (European Coach Expeditions)

£250.00 per paying person (Worldwide Air Expeditions)

Full payment if booking 10 weeks or less before departure (“late bookings”)

All bookings received within 20 weeks of departing must pay 1st and 2nd deposits together at the time of booking. The final balance is due no less than 10 weeks before departure. Any monies paid to a Group Leader in respect of an EAK expedition are held by the Group Leader on behalf of the Group members until such times as we have dispatched written confirmation of your booking, after which all monies held by the Group Leader are held on our behalf.

Final Numbers Forms for final details of your group will be provided by EAK. You must return these to us so that they reach us no later than 16 weeks prior to your departure date. If the Group size falls below the agreed number of persons you may still keep your booking subject to the payment of any applicable supplements. Please see below.

A final invoice for the balance due will be sent to the Group Leader at least 14 weeks prior to the departure of your expedition. This date will be shown on the Confirmation of Booking. Reminders are not normally sent. The full amount outstanding must be received by us no later than 10 weeks before departure. Payment should be made by bank transfer where possible. If payment is made by cheque you should allow 5 working days for clearance from the time we receive it. Payment may also be made by cash. As well as the cancellation charges detailed below, there will be a £20 per person administration charge if payment is not received by the due date. Subject to receipt by us of all payments due from you in full we will send your travel documents approximately 3 weeks before your departure.

Important note: the information and prices shown on the website and in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure, website and price information at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

2. Payment
You are responsible for making all payments to us. Please note that, if you are paying via your Local Authority, governing body, central agency, or similar, it is important that you make any necessary arrangements to ensure that all payments reach us within the time limits below, and inform us immediately you know this might not be possible. Deposit payments are not refundable, except where stated otherwise in these terms and conditions. However, in some circumstances they can be reclaimed under the terms of some insurance policies, less any excess which applies. If you do not pay your second deposits or final payment by the dates specified this will be a breach of the contract between us entitling us to consider the booking as cancelled by you and to apply cancellation charges as set out in these terms and conditions. This means that if we have not received your full payment before the departure date you will not be able to travel.

3. The price of your expedition
The prices shown in our brochure were calculated on July 15th 2010 on the basis of known costs and exchange rate of £1 = Euro 1.19 as shown in the Financial Times Guide to World Currencies’ on that date. We reserve the right to increase or decrease the prices of unsold expeditions at any time, and/or correct mistakes in advertised quoted or confirmed prices. The price of your chosen expedition will be confirmed at the time of booking. We reserve the right to make changes to, and correct errors in, advertised prices at any time before your expedition is confirmed. If there are any changes to the published prices, these will be confirmed at the time of booking. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen expedition has been confirmed at the time of booking then, subject to the correction of errors, we will only increase or decrease the price, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel supplements, and any other surcharges which are part of the contract between transport operators and the expedition operator) or dues, taxes or fees payable for services such as embarkation or disembarkation fees at ports increasing or decreasing.

We will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed expedition (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we ask you to pay the difference. If any increase is greater than 10% of the cost of your expedition (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or alternatively purchase another expedition from us as referred to in clause 6 “Changes and Cancellations by Us”. You have 10 days from the issue date printed on the surcharge invoice to tell us if you want to cancel for this reason. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the expedition or within 10 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Except as set out below, we promise not to levy a surcharge within 30 days of departure, nor will refunds be paid during this period. Our expedition prices are valid for students under 18 years on the day of departure (unless stated otherwise). If you have a Group of students over 18 years please request a quotation. On European Expeditions additional adults in excess of free place ratio pay the student price. Supplements also apply on Worldwide expeditions – contact us for details. Adults receive the same services as the students. If the adult number exceeds 20% of the group size the expedition cost will automatically increase. An increasing number of hotels/centres require a damage deposit. This is payable in resort on arrival and is refunded provided no damage is incurred. We will advise this at the time of booking or as soon as this is made known to EAK.

4. Changes by You
Please read each of our booking documents carefully as soon as received and contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. If you should wish at any time to change your arrangements in any way, for example your chosen departure date, we will do our utmost to accommodate your request(s) but this may not always be possible. You must confirm in writing any requests for changes to be made. This should be done by the person who signed the booking form. Where we can meet a request all changes and additions will be subject to payment of any applicable charges. We reserve the right to make a £35 amendment charge per change per booking form and will pass on to you any costs we incur from ourselves or imposed by our suppliers in making the alteration(s) requested. You should be aware that these costs are likely to increase the closer to the departure date that changes are made. Please note that in some cases (e.g. amendment charges (including ticket name changes) can exceed the initial costs. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable, please refer to clause 5 below. We require the names of all members of your group at the time of booking confirmation. It is the Group Leader’s responsibility to ensure that ALL names given are in full and exactly as shown on the individual’s passport. We do not accept any responsibility for incorrect/abbreviated names submitted and any subsequent amendments will be dealt with as a name change and will incur the charges detailed above.

Coach Expeditions: We must receive Final Numbers Forms 16 weeks before departure. Any name change alterations made by you within 4 weeks of departure will be treated as a cancellation of the original booking and will be subject to cancellation charges as set out below. If your invoice settlement is overdue at the time of requesting a name change this must be paid in full before the change can be made. For all name changes, where a change can be made, all costs and charges incurred by us/or incurred or imposed by any of our suppliers as a result together with the applicable amendment fee as stated above must be paid before the transfer can be effected. If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your Expedition and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your Expedition not completed, or be liable for any associated costs you may incur.

5. Cancellation by You
Should you, or any member of your Group, need to cancel your chosen expedition once it has been confirmed, you must immediately notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices. We recommend that you use recorded delivery. Since we incur costs from the time we confirm your booking and may be unable to re-sell your expedition, the following cancellation charges will always be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. These cancellation charges are payable by you whether or not you have already paid a sufficient amount to us in deposits.

Period before departure within which written notice of cancellation is received by us Amount of cancellation charge shown as % of expedition price

90 days or more Deposits due

29 – 89 days 75%

0 – 28 days 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges, less any applicable excess, under the terms of an insurance policy. Claims must be made direct to the insurance company. If any member of your Group is prevented from travelling, that person may transfer their place to someone else providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be affected. If you are unable to find a replacement, cancellation charges will apply.

6. Changes and Cancellation by Us
EAK plans the arrangements for all expeditions many months in advance. Occasionally, we have to make changes to and correct errors in the brochure, website and other details both before and after bookings have been confirmed, and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a “significant change” before departure, such as: a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, alterations to your confirmed place of departure that add more than 100 miles to any single leg of your journey. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or

(b) cancelling and/or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note the above options are not available where any change made is a minor one. If we have to make a significant change or cancel we will as a minimum, where compensation is due, pay you reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your expedition has not been reached – in this case we will notify you not later than 6 weeks before departure. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel (e.g. if you fail to pay on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as an expedition operator, we could not reasonably expect to have a significant effect on your confirmed expedition. In all cases, our liability for significant changes and cancellations is limited to the above mentioned options and, where applicable, compensation payments set out below. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel on or before the date when the balance of your Expedition cost becomes due.

Very rarely, we may be forced by “force majeure” (see clause 7) to change or terminate your expedition after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation, or be responsible for any costs or expenses incurred by you as a result.

Period before departure within which a ‘significant change’ is notified to you Compensation per paying person

More than 70 days Nil

35 – 70 £5

15 – 34 £10

14 days or less £15

7. Force Majeure
Force Majeure – except where otherwise expressly stated in these terms and conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of “force majeure”. In these Terms and conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Our Liability to You
Subject to these terms and conditions, your Expedition arrangements will be made or performed using a reasonable amount of skill and care. Also, as long as they were acting within the course of their employment or carrying out work we had asked them to do, we will be responsible if our employees, servants or agents fail to make or perform your Expedition arrangements using reasonable skill and care. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If we, or our employees, servants or agents fail to make or perform your Expedition arrangements using reasonable skill and care, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees, servants or agents acts or omissions affected the overall enjoyment of your Expedition), we will pay you reasonable compensation.

1. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from:

a. the act(s) and/or omission(s) of the person(s) affected;

b. the act(s) and/or omission(s) of a third Group not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c. Force Majeure as defined in clause 13B above unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

d. an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

2. The services and facilities included in your Expedition will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.

3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

a. Loss of and/or damage to any luggage or personal possessions and money. Where we are found liable for loss of and/or damage to any luggage or personal possessions, (including money), the maximum amount we will have to pay you is limited to the excess amount payable under the Insurance policy we offer per person affected. You are assumed to have taken out adequate insurance at the time of booking.

b. Claims not falling under (a) above or involving injury, illness or death. The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your Group has not received any benefit at all from your booking.

c. Claims in respect of international travel by air, sea and rail, or any stay in a hotel

i. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include; The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

ii. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

d. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

e. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third Group and must provide ourselves and our insurers with all assistance we may reasonably require.

f. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.

g. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure or on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

9. Accommodation
We occasionally use accommodation in specific resorts which is not featured in our brochure. In such cases the accommodation will be of a comparable standard to that featured. Group members should provide their own towels, soap and bedding. Lunch where provided is usually packed lunch and supplements may apply for the provision of hot lunches. Coaches: The Company reserves the right to utilise any empty coach seats for our clients or staff.

10. If you have a complaint
In the unlikely event that you have any reason to complain or experience any problems with your expedition whilst away, you must immediately inform the EAK representative, carrier, or other supplier in question. Please do not wait until you get home before reporting a problem. Any verbal notification must be put in writing and given to them as soon as possible. If the complaint or problem is not resolved to your satisfaction straight away, you must contact us with full details by telephone or fax as soon as possible or at least within 48 hours. Until we know about a problem or complaint, we cannot assist and therefore cannot be held liable. If you remain dissatisfied by our response, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. If you do not follow this complaints procedure your right to claim the compensation you may otherwise have been entitled to may be affected and/or even lost as a result. We undertake to acknowledge receipt of your letter within 14 days and within 28 days to send you a full reply or an explanation for the delay. In any event we undertake to send you a full reply within 56 days.

11. Your responsibilities
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of the chosen expedition. Please do not take risks while on an expedition. In the interests of safety, you must follow the guidance in our notes which will be sent to you before departure, as well as that provided by any of our staff, agents, suppliers or indeed anybody on our behalf; comply with any local codes of conduct, follow the Country Code, and act sensibly and prudently at all times. The Group Leader or Organiser is responsible for completion of passport formalities and any other personal arrangements which may be necessary such as visa, currency and medical requirements. The Group Leader is also responsible for ensuring that the group reaches the starting point of the expedition at the allocated time.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation such as a valid passport and relevant visas. In this instance we will do our best to assist wherever we can although the Group Leader is responsible for the situation and all costs incurred. Please pay particular attention to passport and/or visa requirements of countries through which you may be transiting. If you or any member of your Group is not a British citizen or holds a non British passport, or holds a non machine-readable British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. For all passport information contact the IPS Passport Advice Line: 0300 222 0000 or on-line at www.direct.gov.uk/passports.

For all travel abroad we recommend you take FCO advice – www.fco.gov.uk/knowbeforeyougo.

Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. For European expeditions, you must obtain a completed and issued EHIC CARD (details in leaflet T6 referred to above) prior to departure, please also refer to clause 17. Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. Sources of information include www.fitfortravel.nhs.uk. Before travelling we strongly advise you to consult your own medical practitioner who will be in the best position to take into account any relevant personal factors or newly reported epidemics. If you are prone to illness please ensure that you carry enough medication as some medicines may not be available locally. Stomach upsets can be common on any expedition but, in particular, on long-haul expeditions. This is often due to the change in climatic conditions and diet. When you book with us, you accept responsibility for any damage or loss caused by the actions or inactions of you or any member of your Group. Full payment for any such damage or loss (including lost keys) must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other Group’s full legal costs) as a result of your actions.

12. Behaviour
The Group Leader is at all times responsible for the standards of behaviour and supervision of all members of the Group. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your Group. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other Group’s full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority (for example, any airline pilot, coach driver, accommodation owner or manager, or senior member of our staff), you or any member of your Group behaves in such a way as to cause or be likely to cause danger, upset or distress to any third Group or damage to property, we are entitled, without prior notice, to terminate the expedition of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

IMPORTANT: It is the responsibility of the group leader to ensure that names are exactly as they appear on the passport with no abbreviations. See information on name changes clause 4. A full passenger names list is also required at the time of booking for submission to the coach company. In signing the Booking Form the Group Leader also accepts responsibility for the good conduct of all participants during the expedition and warrants that at least one responsible adult will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the Group Leader’s responsibility specifically to ensure that:

1. No participant under 18 years of age consumes alcoholic drinks unless written permission from a parent or guardian can be produced

2. All local laws relating to the consumption of alcohol are at all times obeyed by participants

3. No participant consumes alcohol to excess

4. No participant smokes in a hotel bedroom, on a campsite or in any other way which may cause a fire hazard

13. Special Requests and Medical Problems
If you or any member of your Group has any special request, you must advise us at the time of booking and clearly note it on you booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be complied with unless we have confirmed this in writing. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met unless and until specifically confirmed. All special requests are subject to availability. If you or any member of your Group has any medical problem or disability which may affect your expedition, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

14. Conditions of Suppliers
Many of the services which make up your expedition arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions, and may affect your rights to compensation. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. This brochure is our responsibility, as your expedition operator. It is not issued on behalf of, and does not commit any independent organisations/suppliers/carriers whose services are featured in it. We would draw your attention to the following circumstances which fall outside our direct control and where we are not prepared to accept liability. Note that some amenities (e.g. hotel lifts, swimming pools, etc.) require servicing and cleaning and may therefore not be available at all times. Some services are also affected by weather conditions (e.g. availability of outdoor swimming pools, etc.) and their availability is at the discretion of the provider of the service.

15. Delay
On occasions flights or ferry crossings may be delayed or altered due to circumstances outside our control. It will be the responsibility of the individual cross-channel operator to offer refreshments depending on the length of the delay. Cross-channel operators do not offer compensation for inconvenience, loss of expedition time or delayed arrival in the UK due to sailing delays. Similarly we are unable to make any compensatory payments or provide refunds for any unused expedition accommodation or facilities, missed connections or additional losses or expenses due to an extended delay, including unexpected road traffic delays, on the outward and/or homeward points of departure. Insurance policies sometimes provide some cover in the event of such delays. We regret we are unable to offer you any financial assistance should a transport delay disrupt your itinerary. Any transport provider concerned may however provide refreshments and/or appropriate accommodation. We cannot accept liability for any delay which is due to any of the reasons set out in clause 7 of these terms and conditions (which includes the behaviour of any passenger(s) on any ferry who, for example, fails to check in or board on time).

16. Safety Standards and Excursions
The requirements and standards of the country in which services are provided apply and not those of the UK. These requirements and standards will not be the same as the UK and may sometimes be lower. Excursions or other expeditions that you may choose to book or pay for whilst you are on expedition are not part of your package expedition provided by us. For any excursion or other expedition that you book, your contract will be with the operator of the excursion or expedition and not with us. We are not responsible for the provision of the excursion or expedition or for anything that happens during the course of its provision by the operator.

17. Insurance
It is strongly recommended that all guests travelling with us take out valid travel insurance which is suitable for the travel and the adventure activities booked. Please read your insurance policy carefully. It is your responsibility to ensure that the insurance cover is adequate for your needs, especially if you participate in any activities not arranged by us. As a minimum we recommend that individual or group policies include medical expenses cover, a medical emergency service and legal expenses cover. EAK is entitled to recover any costs incurred by insured risks from the group member concerned. If you are travelling to continental Europe, every guest is required to be in possession of an EHIC Card – European Health Insurance Card – the old paper E111 is no longer valid. Details of this can be found on www.ehic.uk.com. The new card allows EU nationals to obtain the same level of healthcare as a local resident in a member country when travelling. The card replaces the old current paper forms. The new card scheme covers short-term trips around Europe and Switzerland. It only covers basic national healthcare as received by local residents. This scheme will not cover those living permanently outside the UK. While the card will cover emergency treatment and such like, it is essential that all travellers to Europe still obtain travel insurance. The card will not cover any transportation home (repatriation) or expenses for relatives; accommodation costs etc. should an emergency occur. It will not cover loss of luggage or other personal items. It is also important to remember that treatment covered will be the same as that received by locals, which can vary among EU member states.

Please make sure you have read the cover details carefully. We strongly recommend that you purchase adequate travel insurance for your expedition.

18. Photography & video
On expeditions we regularly take photographs and videos for promotional and training purposes; if you do not want you and/or your group members to appear in these you must inform us in advance of your departure.

19. This brochure and our website
We will take all reasonable steps to ensure that the information contained within this brochure or website is accurate and relevant to your booking, however please understand that sometimes we print our brochures up to 20 months in advance of providing the services. We therefore may make changes to the brochure and/or website after publication. If we do so, we will communicate these changes to you in writing.

20. Data Protection
For the purposes of the Data Protection Act 1998 please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed to security or credit checking companies. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities or dietary / religious requirements. If we cannot pass this information to the relevant suppliers we maybe unable to provide your booking. In making this booking you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request. We will never pass any of your information on to third parties for marketing or other commercial purposes.

21. Subsequent Versions of These Conditions
These terms and conditions have been produced in conjunction with our 2010 programme and are accurate at the time this brochure was printed. We may alter these terms and conditions at any time. If we do so, all subsequent bookings will be governed by the newer version. You must check our website for the applicable up to date version of these terms and conditions.

Extreme Adventure Kids Ltd. September 2010